FAQ's

1. What is the status of my order?
Once your order is placed, you will receive a confirmation email with your order details. When your order ships, we will send another email with a tracking link so you can monitor its journey. You can also view your order status anytime in the “Order History” section of your account.

2. Can I change my order?
Changes can only be made to orders that have not yet been processed for shipping. To modify your order, please contact our support team via the “Contact Us” form or the live chat box, and we will assist you promptly.

3. Do you accept returns?
Returns & Exchanges
Yes, we gladly accept returns subject to the following conditions:

  • The item was purchased from our online store.

  • The item has not been used.

  • The item is in its original packaging with all tags intact.

  • Return or exchange requests are submitted within 7 days of delivery.

To initiate a return or exchange, contact our support team via the “Contact Us” form or live chat. Our team will respond as quickly as possible.

4. How do I cancel my order?
Orders cannot be canceled after 72 hours of placement unless the wrong item was ordered. Please contact us within 72 hours if you wish to cancel; after production begins, we are unable to revert payment.

5. How do I track my order?
Once shipped, you will receive an email and SMS notification with tracking details. Click the tracking link to follow your order’s journey until it reaches your doorstep.

6. Can I change my delivery address after placing an order?
If your order has not yet shipped, we can update the delivery address upon request. Please contact us via the “Contact Us” form for assistance.

7. Is it safe to use my credit/debit card on this website?
Absolutely. We use trusted third-party payment processors to handle all transactions. These services are PCI-compliant, ensuring that your cardholder data is stored, processed, and transmitted securely with industry-standard encryption.

For any further questions or support, feel free to reach out to our dedicated support team.